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What is this email "We recommend completing your Dropbox Setup ASAP" referring to?

What is this email "We recommend completing your Dropbox Setup ASAP" referring to?

Lee77
New member | Level 2

Email from Dropbox: ‘ATTN We recommend completing your Dropbox Setup ASAP’. Don’t know what this is referring to & chatbot no help. I only use Dropbox to keep a few backup files.

4 Replies 4

Nancy
Dropbox Staff

Hi @Lee77, and thanks for your post!

 

Do you mind sending me a screenshot of the email you received (while hiding your personal email address)? Also, what’s its sender? 

 

Did you set up a new Dropbox account recently by any chance? 

 

Ping me, when you’ve got more updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Lee77
New member | Level 2
Hi Nancy, thanks for quick response.
I’ve had a Dropbox acc since 2016 & I only use to keep a couple of backup files from a small app. The only change is about 6months ago I upgraded my smartphone.

Lee77
New member | Level 2
I’m not sure how to ping you with photos of the email?

Nancy
Dropbox Staff

To attach your photos here, you can click on the small camera icon above your message box on the forum. Here’s a little visual, as well: 

 

 

Have you received multiple emails of that sort, or just one?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Lee77 New member | Level 2
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