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Forum Discussion

Lee77's avatar
Lee77
New member | Level 2
7 months ago

What is this email "We recommend completing your Dropbox Setup ASAP" referring to?

Email from Dropbox: ‘ATTN We recommend completing your Dropbox Setup ASAP’. Don’t know what this is referring to & chatbot no help. I only use Dropbox to keep a few backup files.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi Lee77, and thanks for your post!

     

    Do you mind sending me a screenshot of the email you received (while hiding your personal email address)? Also, what’s its sender? 

     

    Did you set up a new Dropbox account recently by any chance? 

     

    Ping me, when you’ve got more updates.

    • Lee77's avatar
      Lee77
      New member | Level 2
      Hi Nancy, thanks for quick response.
      I’ve had a Dropbox acc since 2016 & I only use to keep a couple of backup files from a small app. The only change is about 6months ago I upgraded my smartphone.
    • Lee77's avatar
      Lee77
      New member | Level 2
      I’m not sure how to ping you with photos of the email?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        To attach your photos here, you can click on the small camera icon above your message box on the forum. Here’s a little visual, as well: 

         

         

        Have you received multiple emails of that sort, or just one?

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