We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Kooskoos's avatar
Kooskoos
Explorer | Level 4
2 years ago

Enclosed: Your download is waiting and ATTN: We recommend completing your Dropbox setup ASAP

I have been getting these random emails from Dropbox over the last week. I have been using Dropbox for a very long time (10+ yrs) and as far as I know everything is set up correctly. Are these just system glitches?

Notifications
Security
  • Walter's avatar
    Walter
    2 years ago

    If you've confirmed that the email is coming from an official Dropbox domain, then it could have been sent in error in which case you'd be safe to ignore it. 

     

    Otherwise, you can forward the whole email to abuse@dropbox.com 


    I hope this helps WEW 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Kooskoos, thanks for joining the Community and happy March!

     

    The issue you outlined echoes this discussion. Could you have a look and let me know if that's the case indeed?

     

    Thanks!

    • WEW's avatar
      WEW
      New member | Level 2
      2 years ago

      I just got one too. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey WEW, did you have the chance to go through the discussion I linked to in my previous reply?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!