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Forum Discussion
Two Factor Authentication for logging in after getting hacked
My Dropbox was recently hacked. I tried resetting my password. Now it's asking for a 2-Factor Authentication that I never set up in the first place. I don't even have an Authenticator on my phone. I tried to add it to log in. No dice. It's not giving me any sort of code to log in. And I'm still locked out of my account. Any advice?
- Rich
Super User II
leeennddaa wrote:
My Dropbox was recently hacked. I tried resetting my password. Now it's asking for a 2-Factor Authentication that I never set up in the first place.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
