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Forum Discussion
Trying to get a recovery email from dropbox
I have talked to aol and they can’t seem to figure this out. I can’t get emails from Dropbox with the 6 digit code. I have tried everything that I know. Super frustrated I can’t login to Dropbox because of this
- Jay
Dropbox Staff
Hi J311, thanks for bringing this to our attention.
Have you tried adding no-reply@dropbox.com to your contacts list and checking your spam folder?
This will help me to assist further!
Hi jay thanks for the reply. I did both nothing is coming through with the 6 digit code. I don’t know what else I can do
- Jay
Thanks for the update. You'll need to get in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
