We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

MiKeCaR's avatar
MiKeCaR
Explorer | Level 3
2 months ago

Not receiving verification email

Hi. I am a new user, and not receiving the email to verify my account email address. Must have tried about 50 times. Used a different browser, used incognito, checked spam folders, etc but its jut...
Account Access
Account Security
Dropbox Basic
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MiKeCaR, thanks for bringing this to our attention.

 

Are you using a public email provider, or a private business domain for your email?

 

This will help me to assist further!

MiKeCaR's avatar
MiKeCaR
Explorer | Level 3
2 months ago
Hi Jay.
Its a private bussines domain
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Could you check with your IT support to see if the email from Dropbox is being filtered out by their spam filter, which could prevent it from appearing in your inbox?

     

    You can also try adding no-reply@dropbox.com to your contacts list and try with the verification email again.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!