Not receiving the 6-digit security code

[Charlie Zhang]

Hi  Dropbox,

Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks

[Hannah]

Hey @Charlie Zhang, sorry to hear about this.

Have you checked your spam folder in case the email ended up there?

If not, you can also add no-reply@dropbox.com to your email contacts and try again.

Let us know how it goes and we'll go from there.

[Charlie Zhang]

Hi Hannah, Please help me to recover my dropbox account registered with my work email address. I could not receive the 6 digit code email or password reset email. Our IT guy said there is no block for dropbox. Please let me know how to recover my dropbox account? thanks

[Charlie Zhang]

Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks

[Nancy]

@Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. 

To do this, follow these exact steps and send me your ticket number here after that.

[Charlie Zhang]

Hi Nancy,

Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.

Ticket #23683394: Dropbot Support Chat

Please let me know if this is ok. Thanks!

[Nancy]

Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

[Charlie Zhang]

Hi Nancy,

Thanks for reply.

This is the ticket I received in my email before I asked you guys for help. I can't remember if I was log in or not. Do you want me to get another ticket? 

[Rich]

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@Charlie Zhang wrote:

I can't remember if I was log in or not. Do you want me to get another ticket? 

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If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

[Charlie Zhang]

Hi Rich, I tried but can't see the link for another ticket. could you please let me know where is the link for a new ticket? thanks,