My existing Dropbox account disappeared along with all of my files.

[Lettuce1]

Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus one to a basic one with no files on (I had masses on before) . It’s like someone has wiped my account out. I can’t even access support as I thinks I have a basic account with no files. I hope someone can help!

[Nancy]

Hey again, @Lettuce1! From a quick look into our system, I can see you managed to log a ticket with our support team. 

To make sure they look into this as soon as possible, I’ve left them an internal note on your behalf.

[Lettuce1]

Very kind thankyou - I don’t have a ticket number yet

[Megan]

Hey @Lettuce1, have you checked your email's inbox? 

You should be able to see your ticket number reference there. 

[Lettuce1]

Hi Yes I found it 24239942 . When I click on the ticket link I get

Oops! Something went wrong

Sorry, we were unable to load your help requests at this time. Please try refreshing the page or check back later."

[Megan]

Hey @Lettuce1, can you try responding back to the email chain directly from your email address without accessing the link? 

[Lettuce1]

Thankyou I’ve done that and waiting for them to get back to me

[joe710]

Same thing happened to me.  I think there may have been a breach to drop box.

[Nancy]

@joe710, when was the last time you could normally access your Dropbox account with all your files in? 

Do you have any other email addresses? 

If not, can you check your current email address and let me know how long ago you received a message from Dropbox there?

[Lettuce1]

Hi Megan

I tried replying six days ago with the PayPal references they asked for but have had no response- are you able to help please?

Thankyou

[Nancy]

Hey @Lettuce1! From what I can see, your request is currently being handled by our advanced team. Please rest assured they’re looking into your case and they’ll get back to you as soon as possible.