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Forum Discussion
My existing Dropbox account disappeared along with all of my files.
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Hi Yes I found it 24239942 . When I click on the ticket link I get
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Megan
Dropbox Staff
Dropbox StaffHey Lettuce1, can you try responding back to the email chain directly from your email address without accessing the link?
- Thankyou I’ve done that and waiting for them to get back to me
Hi Megan
I tried replying six days ago with the PayPal references they asked for but have had no response- are you able to help please?
Thankyou
- Thankyou but it’s not very reassuring that I have had no reply yet. I am running out of time until 30 days is up and if my files are still stored somewhere they are soon going to disappear for good. Please can you ask someone to respond so I can atleast get a sense of what is going on?
Hi Nancy
Thankyou I have found some emails buried in Mac computer- for some reason they only appear in conversation history and don't actually appear as emails so i had missed them. I have replied in full no although it looks like they could have closed my case. When I click on the ticket link it doesn't work. Are you able to check please?
Yes that's right. ok many thanks. I have discovered someone must have hacked my email account and added a rule that any email containing the word 'drop' be marked as read and moved to a 'conversation' folder hence I haven't been receiving any updates
- Hi Megan
Having finally got my account back for a couple of days it has happened again! I can’t log on as it doesn’t now recognise my password. Can you help me get a ticket again as I’m unable to get one without logging in again
