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My email address has been deactivated, so I can't access the code that's sent by Dropbox.

My email address has been deactivated, so I can't access the code that's sent by Dropbox.

kyosyah77
New member | Level 2

my email link to Dropbox has been deactivated by yahoo due too longer time not use..how can i get back my dropbox acc because when i login,verification send to email already deactivated ..

4 Replies 4

DBX_Pedro
Community Manager

Hi @kyosyah77 ,

 

Thanks for reaching out to us. 

 

In this case would it be ok to reach out to the email used in this account ? 

 

We can take it from there. 

Nancy
Dropbox Staff

Hey @kyosyah77! Hope it’s OK to jump in, too. 

 

In case you have any other devices still linked to this Dropbox account, please make sure to check their notifications first; the one-time code may be located there.

 

Let us know if this doesn’t help though.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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kyosyah77
New member | Level 2

there no option cause my older phone has faulty ..i also can't to reactivate my email using old id,

Nancy
Dropbox Staff

Thanks for clarifying that, @kyosyah77! We can log a ticket for you then to the email address you see here

 

Let me know if that's OK and we can get things started.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Nancy Dropbox Staff
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    kyosyah77 New member | Level 2
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    DBX_Pedro Community Manager
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