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Keano17's avatar
Keano17
Helpful | Level 5
3 years ago

Dropbox transfer - can't send to email address

Hello,

 

Using Dropbox Transfer on Desktop APP I am trying to send some files from my PC directly to different email addresses. Unfortunately it does not recognize email address I enter. I tried several different.

 

I can send my sharing a link manually, but this is not what I want.

 

Check photo.

  • Solved... The problem is I was typing in the wrong filed. This Dropbox app screen needs some redesigning in my opinion 🙂

     

    Above the field I was typing in, there is TO: field

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    Thanks for posting on our Community, Keano17.

    In general, each plan has a specific size limit when it comes to file transfers. 

    Can you take a look at this link and let me know if the size of the files you’re trying to transfer is within these limits? 

    Keep me updated!
    • Keano17's avatar
      Keano17
      Helpful | Level 5

      Hello,

       

      This has nothing to do with size. I am able to transfer files via link.

       

      There is some bug in the desktop APP!

       

      btw. I have a 2 TB plan!

       

      p.s.

      You can see the error on the photo. Error also implies this has nothing to do with file size.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        Have you tried opening a file transfer perhaps via www.dropbox.com? Does the same issue persist or is this only happening on your desktop app? 

        Also, when inserting the email address, do you copy/paste it to Dropbox or do you write it manually instead?

        Finally, I’d like you to clarify what’s the syncing status of your desktop app and the app version it’s running at the moment. 

        Keep me posted.

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