You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Keano17
3 years agoHelpful | Level 5
Dropbox transfer - can't send to email address
Hello,
Using Dropbox Transfer on Desktop APP I am trying to send some files from my PC directly to different email addresses. Unfortunately it does not recognize email address I enter. I tried several different.
I can send my sharing a link manually, but this is not what I want.
Check photo.
Solved... The problem is I was typing in the wrong filed. This Dropbox app screen needs some redesigning in my opinion 🙂
Above the field I was typing in, there is TO: field
- NancyDropbox Staff
- Keano17Helpful | Level 5
Hello,
This has nothing to do with size. I am able to transfer files via link.
There is some bug in the desktop APP!
btw. I have a 2 TB plan!
p.s.
You can see the error on the photo. Error also implies this has nothing to do with file size.
- NancyDropbox StaffHave you tried opening a file transfer perhaps via www.dropbox.com? Does the same issue persist or is this only happening on your desktop app?
Also, when inserting the email address, do you copy/paste it to Dropbox or do you write it manually instead?
Finally, I’d like you to clarify what’s the syncing status of your desktop app and the app version it’s running at the moment.
Keep me posted.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!