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renkye's avatar
renkye
New member | Level 2
11 months ago

Lost 2FA and backup code

Dear all,    I need help accessing my account which contains files that are important to me. I have not used Dropbox for years so the app is not installed on any of my devices. I have also changed ...
Account Access
Security
renkye's avatar
renkye
New member | Level 2

Hello Walter,

 

thanks for your help. Here is my ticket number: 23063982

It was already closed by the support person though.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for the ticket number, renkye.

 

Since you're already in contact with the team that specializes in these issues, there's not much more we can do on our end.

 

I have, however, passed your comments along to the agent working on your case and have also raised its priority, so the agent will get back to you the soonest possible.

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