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teranisi's avatar
teranisi
Explorer | Level 4
7 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
Security
Team admin
  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

lhac's avatar
lhac
Explorer | Level 3
7 years ago

I have this issue too since last thursday. 

The fix with installing the old version and deleting the updater did not work in my case, it still updates somehow. 

The crash report implies some "com.getdropbox.dropbox" and "garcon" processes get active.

k0t2004's avatar
k0t2004
Helpful | Level 5
7 years ago

You should download offline installer and turn off the Internet connection before deleting the updater executable, because the app starts updating immediately after install.

  • lhac's avatar
    lhac
    Explorer | Level 3
    7 years ago

    Thank you, that is what I have done. But the program finds a way to update itself anyway, within 15 min or so, and then it crashes again after the update, which I cannot seem to prevent from happening.

    The other "fix" with the clean install by PeteDav did not work either.

  • k0t2004's avatar
    k0t2004
    Helpful | Level 5
    7 years ago

    I can confirm that Advanced Reinstall doesn't work. The app starts crashing right after reinstallation.

     

    However I was able to rollback again.

     

    The one thing I forgot to mentinon, you need to manually change a version number in DropBox .plist file. Looks like it prevents the app from updating.

     

    The file location is /Applications/Dropbox.app/Contents/Info.plist there are two parameters to change: Bundle version and Bundle version  string. I set them to 52.4.58

  • lhac's avatar
    lhac
    Explorer | Level 3
    7 years ago

    That did it in fact! 

    I have now been running in Version 51.4.66 for several hours.

    Let's see if a laterupdate will solve the problems with OS 10.6...

    Thanks!

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