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Preston J.'s avatar
Preston J.
Explorer | Level 4
10 months ago
Solved

AutoCAD freezes/crashes when opening older unsynced Dropbox files.

I've used dropbox for storage for 10+ years with AutoCAD. Recently on AutoCAD 2025 when opening older files from Dropbox (not even that old, say something I worked on in 2023) the program just freezes and won't open. The files are .dwg. I can force close AutoCAD, attempt to reopen that old file and it will freeze again, then I can force close again, and on the third time it will open the file. It's very odd. Any tips are greatly appreciated. 

Third Party Integrations
  • Здравко's avatar
    Здравко
    10 months ago

    Wow, that doesn't seem to be a Dropbox emblem. 🤔 Do you use some other sync/cloud storage service? If so, keep in mind that such services cannot work together and it's not a good idea to try.

    Online/offline control should be available through the context menu (right mouse click on particular file).

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  • Здравко's avatar
    Здравко
    Legendary | Level 20
    10 months ago

    Hi Preston J.,

    It's likely you try open a file that's not in sync locally. Is your file in "online only" status? If so, make it available offline and then try open it (once it's marked with massive green emblem, not just tinny green check). 😉

    Hope this helps.

    • Preston J.'s avatar
      Preston J.
      Explorer | Level 4
      10 months ago

      Where would I check this? For example, here's a 2022 file that hasn't been opened for awhile. Also, any clue what the brown box is? 

       

       

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        10 months ago

        Wow, that doesn't seem to be a Dropbox emblem. 🤔 Do you use some other sync/cloud storage service? If so, keep in mind that such services cannot work together and it's not a good idea to try.

        Online/offline control should be available through the context menu (right mouse click on particular file).

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I've used dropbox for storage for 10+ years with AutoCAD. Recently on AutoCAD 2025 when opening older files from Dropbox (not even that old, say something I worked on in 2023) the program just freezes and won't open. The files are .dwg. I can force close AutoCAD, attempt to reopen that old file and it will freeze again, then I can force close again, and on the third time it will open the file. It's very odd. Any tips are greatly appreciated. 

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I've used dropbox for storage for 10+ years with AutoCAD. Recently on AutoCAD 2025 when opening older files from Dropbox (not even that old, say something I worked on in 2023) the program just freezes and won't open. The files are .dwg. I can force close AutoCAD, attempt to reopen that old file and it will freeze again, then I can force close again, and on the third time it will open the file. It's very odd. Any tips are greatly appreciated. 

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AutoCAD freezes/crashes when opening older unsynced Dropbox files.","moderationData":{"__ref":"ModerationData:moderation_data:780145"},"body":"

Hi Preston J.,

It's likely you try open a file that's not in sync locally. Is your file in \"online only\" status? If so, make it available offline and then try open it (once it's marked with massive green emblem, not just tinny green check). 😉

Hope this helps.

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Where would I check this? For example, here's a 2022 file that hasn't been opened for awhile. Also, any clue what the brown box is? 

 

 

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Wow, that doesn't seem to be a Dropbox emblem. 🤔 Do you use some other sync/cloud storage service? If so, keep in mind that such services cannot work together and it's not a good idea to try.

Online/offline control should be available through the context menu (right mouse click on particular file).

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