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8056 TopicsI changed my user name after installing the Dropbox app and now it won't launch
I have a new laptop (MacBook Air - M4), running the latest Sequoia. I migrated everything over from my former system, which included Dropbox. Day-1, all was running fine. Day-2, I needed to change the names of the System Users. I followed the instructions from Apple, which includes changing the home folder name in "Users" and then the corresponding account name field(s) in System Settings, Users & Groups, The home folder path on Day-1, with the original name, was /Users/keri_1/ On Day-2 -- after the renaming -- the new (& current) home folder path is /Users/keri/ Now when I launch DropBox, it is looking for this path to grant permissions: /Users/keri_1/.dropbox and immediately gives the message that "Dropbox needs to change permissions for the Folder: /Users/keri_1/.dropbox" which it cannot find since that path name no longer exists. Clicking OK, the next message I get is "Couldn't start Dropbox" and it shuts down. How do I get DropBox to correct the path it is trying to use? I have contacted Support and we have exchanged several emails, including some Terminal commands to run, which did not correct this issue.8Views0likes1CommentHow do I share or link files between two Windows computers?
I have two desktop computers: 1) 500GB Windows 11 SSD w/ 12% storage remaining, and 2) 1TB Windows 10 SSD w/ 33% storage remaining. Two years ago I disabled Dropbox from the 500GB computer after a first attempt to use Dropbox: it duplicated my files and threw them back onto the hard drive, leaving me with just 7GB on it (somehow I was able to get 50GB back, can't remember how). This year I decided to give Dropbox another try, I read and read and read every Dropbox instructions I could, set my 1TB computer to Cloud Only, and am OK with that machine. Now if I re-enable Dropbox on my 500GB computer, setting it to Cloud Only, can I be confident files won't be plugging up the hard drive again? And assuming I can share/link files between the two computers, how do I do that? And are there dangers of plugging things up again if I do?Solved66Views0likes5CommentsDamaged files on the Dropbox desktop app on MacOS Sequoia
Several pdf files stored in my DropBox account are listed as having 0kb files sizes when viewing them on desktop. I am unable to open them in a browser or Acrobat. Via dropbox.com, these same files are fine - downloadable and viewable, etc. There is no issue with file size constraints - all files are well within this account's storage capacity. I have removed and re-installed the desktop app with no change to the above. This is on OSX Sequoia. Any insight into why this is occuring would be helpful. It's a basic account, so Dropbox punts on technical support.Solved32Views0likes4CommentsI didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?
I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account?Solved30Views0likes3CommentsGive us an option to not sync hidden files.
Allow the user to set an option to NOT sync files with hidden attribute. Some applications create lots of hidden files to handle internal processes. These files are important for the current operation of an application, but not for the user via Dropbox. A less useful option would be to allow the user to specify a blacklist of filenames or folder names to not sync. *.tmp or .profile40Views1like3Comments'Couldn't complete sign in, please try again' error on the desktop app on Windows
a few days ago, dropbox suddenly stopped syncing on my laptop. i tried uninstalling and reinstalling. at first, i couldn't reinstall so i tried the offline installer as suggested in dropbox help. got dropbox to finally install. however, now, i get error "couldnt complete sign in. pls try again." i tried uninstalling then reinstalling, and even tried reinstalling without uninstalling as suggested in the threads here to no avail. i also turned off kaspersky firewall while reinstalling as suggested in the forum but still encounter the same problem. encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem. i'm on windows 10 home. help please. thanks.Solved41Views0likes3CommentsCan't add a file inside a shared folder when using the desktop app. It says I need permission.
I am the owner of a shared folder that is available on my desktop. However, I cannot add any files to that folder. I get an error that I don't have permission. However, I can add files to that folder when I'm on the web.Solved54Views0likes8CommentsI have two Dropbox folders. Can I merge content?
I love DropBox and fear that my "problem" is something that I've created! I have two DropBox folders: the one in my preferences is at ~/Dropbox and has about 4GB but I also have ~/Library/CloudStorage/Dropbox (20-12-2024 (16/41) which has 40+GB I only discovered this after "losing" changes to a file that was in the "wrong" folder. It looks as though I did something silly just pre-Christmas. So my help request is twofold: most urgently, is there an easy way to merge the wtwo folders without losing anything? (so that I don't repeat the mistake) can anyone tell me what I might have done? Thanks CliffSolved79Views0likes6CommentsI update files on both my computers, but they're not syncing with each other.
Hi all, I have devices linked to my own dropbox account -- one is my work desktop and the other is my laptop. I had no problem reading all the files on both computers until this year. Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa.Solved78Views0likes5Comments