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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Robu's avatar
Robu
New member | Level 2
2 years ago

I received this email from [Removed as per Community Guidelines] notifying me of a document in dropbox. This doesn't look genuine.

 

From: R & J Palmer
Sent: 18 September 2023 14:09
Subject: R & J Palmer shared a Document

Hi,



You have received a secured document via Dropbox

Businesses now use Dropbox to send and receive large files
You can view and upload files securely to Dropbox, even if you don't have an account.

Preview Document

Do Not Share This Email
This email contains a secure link to Dropbox. Please do not share this link, or access code with others.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Robu, if the email was sent from a non-Dropbox email address with this information, it might not be a genuine email. 

     

    Additionally, if the link in the email also redirects to another site, not related to Dropbox, then it should be related to phishing. 

  • Rowancorner's avatar
    Rowancorner
    New member | Level 2
    2 years ago
    My husband received exactly the same message on the same date. We’ve never heard of R & J Palmer. I think it’s a scam.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Rowancorner, sorry to hear about this.

       

      If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com.

       

      The team will know what to do about it, if it's fraudulent or a scam.

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