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RAVit1's avatar
RAVit1
Explorer | Level 3
2 months ago

I got an email saying I don't have enough space, but that's not true. Is this legit?

i have recieved a strange email from this address no-reply@em-s.dropbox.com it says:  "There's limited space available in your Dropbox. Even adding just one more file might stop your account fro...
emails
Security
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi RAVit1! Thanks for posting about this here today.

 

The email address of the sender seems legit, indeed. 

 

What I want to make sure first is that you don’t have a second Dropbox account that has gone over-quota instead. 

 

If you check the email address to which you received that email, is it the exact same one as the one you see on this page?

 

Let me know and we’ll go from there.

  • RAVit1's avatar
    RAVit1
    Explorer | Level 3
    2 months ago
    Thanks for the fast response!
    Yes the email address is the same
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for double checking! Can you send me a screenshot of the email you got, so that I can look into this further?

      • RAVit1's avatar
        RAVit1
        Explorer | Level 3
        2 months ago

         

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