You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RAVit1's avatar
RAVit1
Explorer | Level 3
22 days ago

I got an email saying I don't have enough space, but that's not true. Is this legit?

i have recieved a strange email from this address no-reply@em-s.dropbox.com it says:  "There's limited space available in your Dropbox. Even adding just one more file might stop your account fro...
emails
Security
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
22 days ago

Hi RAVit1! Thanks for posting about this here today.

 

The email address of the sender seems legit, indeed. 

 

What I want to make sure first is that you don’t have a second Dropbox account that has gone over-quota instead. 

 

If you check the email address to which you received that email, is it the exact same one as the one you see on this page?

 

Let me know and we’ll go from there.

  • RAVit1's avatar
    RAVit1
    Explorer | Level 3
    22 days ago
    Thanks for the fast response!
    Yes the email address is the same
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      Thanks for double checking! Can you send me a screenshot of the email you got, so that I can look into this further?

      • RAVit1's avatar
        RAVit1
        Explorer | Level 3
        15 days ago

         

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!