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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi madcopy, welcome to our Community! 

 

Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

 

It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more? 

 

Keep me posted! 

madcopy's avatar
madcopy
Explorer | Level 3
2 years ago

Hi, Megan!

 

Thank you for taking the time to reply.

 

I think it is coming from a dropbox domain. Here is the information from the email:

from: Dropbox <no-reply@em-s.dropbox.com>

to: [removed per Community Guidelines]
date: Sep 8, 2023, 8:25 AM

subject: Eligibility confirmed: mad, you'll lose access to your files if you don't act soon!

mailed-by: email.dropbox.com

signed-by: dropbox.com

 

Don't get me wrong, I'm not frothing at the mouth or anything of the sort but 1) the style was a bit jarring 2) phishing emails get better and better at spoofing email addresses all the time, plus 3) the grammatical error (which used to be a dead giveaway for those kinds of emails but they've learned from their errors), all of it together added up as "suspicious." I did the only thing I could think to do after a Google search that led me to similar complaints posted on the forum back in 2022.

 

Let me know if there's any other information I can provide.

 

Again, thank you for your time!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey madcopy, thanks for posting here! 

     

    Feel free to take a look at this comment, from our Community manager. 

     

    If you need anything else, let me know! 

    • madcopy's avatar
      madcopy
      Explorer | Level 3
      2 years ago

      Thank you, Megan!

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