We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
I received an email notification that there was a "Shared File waiting for you". When I went to click on it, it was a file shared with me from 2020. Is there a reason I would've received that notice today about it?
"no-reply@em-s.dropbox.com
If anyone receives this email, DO NOT OPEN! It is a scam email trying to get you to click on the link - message states "Just a heads-up - you've got a shared file waiting for you. Click the buttom below to check it out whenever you're ready!"
- Walter
Dropbox Staff
Hey there scarbleu & Al_Simmons , I just wanted to mention that this email seems legit since this is an official domain of Dropbox in the email you received. I just received the exact same email notification to be completely honest.
I hope this helps!
Exactly! But if it's legit, then why isn't there a file waiting for me in my SHARED folder? The email doesn't mention what the file is or when it was sent or by whom. Shouldn't the email have more information?
- There wasn’t one in mine either. 90% sure the email was an error. Probs the work experience boy pressing send by accident lol
- Had this through also. Clicked the link carelessly and directed me to official dropbox site I was already logged in to. Hope therefore it was legit.
Okay, so I got the exact same email (Aug 24, 7:04pm Eastern) and that's how I've ended up here. How is there an email where the staff's answer is that it's both a totally legitimate Dropbox email AND a scam that we shouldn't click on? This is why we need to be able to be able to contact support. I didn't even know that I couldn't send an email or chat with a bot without paying for one of the premium plans at this point. It's absurd with the amount of our data the company has. This is really when you know to leave-- there's no way to contact someone about problems, and no way to tell problems from everything going as planned. And if it was a scam, since we're not subscribers, how could we even report it? Yeeeah.
Same here. Judging by your comments, it's definitely a glitch, a weird glitch.
Thanks, just received one today. Now deleted
