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Graham-7's avatar
Graham-7
Helpful | Level 5
2 years ago

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid ad...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains. 

     

    You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

     

    Regards,

    Ben

rockzilla2520's avatar
rockzilla2520
Helpful | Level 5

I received an email notification that there was a "Shared File waiting for you". When I went to click on it, it was a file shared with me from 2020. Is there a reason I would've received that notice today about it?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey rockzilla2520, thanks for dropping by our Community!

 

Did you ever access this shared file in the past, since it was first shared with you?

 

Let us know more information and we'll take it from there. 

  • Al_Simmons's avatar
    Al_Simmons
    Helpful | Level 5
    2 years ago

    Thanks for replying. I have no idea what the files are that have been shared. The email gives me no information about what what shared or when. Should the email contain identifying information? 

    • 1125's avatar
      1125
      New member | Level 2
      2 years ago
      I suspect and hope this was an internal error & there are infact no files
  • rockzilla2520's avatar
    rockzilla2520
    Helpful | Level 5
    2 years ago
    I did. Funny thing is, it was a file from someone I no longer communicate with and I had previously deleted the file.
    • Frog23's avatar
      Frog23
      New member | Level 2
      2 years ago
      I received it also. Took me to a folder I thought I had deleted and shared with someone I hadn’t communicated with in years. Didn’t look for the file, unshared and deleted folder straight up.
      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi all,

         

        Just to let you know that our team is investigating these reports, and we'll share the updates here soon.

         

        Thank you,

        Sam 

         

         

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