Incorrect email at sign up cannot access email to verify

[Millie4]

Incorrect email was entered at sign up (Different account to the one I'm currently posting on), payment has been taken but I cannot login as i cannot provide the verification code. I have raised a ticket a week ago which has "resolved" with no communication or actions for it to be resolved. I need urgently need access to the account. 

[Millie4]

Please can a member of dropbox contact ASAP - there are posts after my post that have already received support by dropbox staff.

Why has my ticket been resolved and why is nobody coming back to me this is super urgent. A payment was taken a week ago and I cannot access the account or speak to anybody to help rectify the issue??? 

[Hannah]

Hey @Millie4, thanks for joining the Dropbox Community.

Can you please give us the ticket number for your communication with our support team, so we can take a look?

Thanks in advance.

[Millie4]

Hi Hannah, 

Thank you for getting back to me!! 

24269723 - there hasn't been any communication, I raised the issue and was sent an email on 23/09 to say it has been resolved.

Thanks 

[Hannah]

Thanks for that, Millie!

I see that you got a reply from one of our team members on the ticket, but she never heard back from you, that's why the ticket is resolved, due to inactivity.

You can still reply, though, so that she can continue assisting you.

Make sure to do so as soon as possible!

[Millie4]

I didn't receive the response, what email is this going to is it going to the email I cannot access? When I click on the ticket number via email it says "Opps something went wrong" when I click on my requests it says I do not have any help requests. 

[Millie4]

The ticket was loaded to a non dropbox account, I have now registered that email and gained access to the ticket. 

[Hannah]

Thanks for checking that, Millie!

I've passed your comments along and raised the priority of your ticket, so my colleague will get back to you the soonest possible.

I hope this helps!

[Rich]

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@Millie4 wrote:

... what email is this going to is it going to the email I cannot access? ... I have now registered that email and gained access to the ticket.

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Is that the same email address that's on the account you can't access? If so, have you tried to sign in now that the email address has been created?