I want to delete my business account, but I don't have access to the email to login

[tah1]

I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?

[tah1]

How to delete account without log in. I cannot log in because the email is no longer exist

[Hannah · Accepted solution]

Hey @tah1, thanks for reaching out.

I'm afraid that if you cannot login and access your account, you won't be able to delete it.

If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

[tah1]

My new email address is:  [removed per the Dropbox Community Guidelines]

[Hannah]

Thanks, @tah1, I just sent you an email, so make sure to get back to me, when you have a moment.

Cheers!

[sam92]

I have the same issue. Can I have help with that

[Megan]

Hi @sam92, thanks for posting here today! 

Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely? 

Keep me posted!

[oldsage]

I'm having this same issue.  I'm being charged for an old Dropbox account for an email domain and a company that hasn't existed in many years.  I do have an active free account.  Can I please cancel from there?   Thank you Hannah.

[Megan]

Hey there, @oldsage, how are you today?

You'll need to contact Dropbox Support directly. You can do this by visiting the Support page while you're not signed in to a Dropbox account.

It's best to use an Incognito or Private browsing session to make sure you're not signed in. Once you do, feel free to send me your ticket number reference, so I can locate it on my end. 

Thank you! 

[oldsage]

Thanks, Megan, no number is referenced.  It said it would get back to me in one to two days.  Is there a direct way to send you the email domain that no longer exists and a current working email?