Security and Permissions
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My dropbox account is associated with my Yahoo Email. I know the username and password but when drobox send the 2 step verification on my new laptop i can not receive the mail because Yahoo has recycled my email due to inactivity. I really need help since I can not access my files
I spoke with Yahoo and they said it is in Dropbox's hands.
It is very unlikely you will be able to get your account back - see https://help.dropbox.com/account-access/lost-email-access.
Its so much easier if Yahoo! would reinstate your account.
However, you need to speak to support - www.dropbox.com/support WHILE NOT LOGGED IN. Even to here. Try and use an incognito window etc. and that will help.
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thanks for the reply...to be clear, I do have access to my yahoo email account and I do have the login credentials to dropbox. I only need access to the 6 digit verification email to login through my new computer.
But you said you dont have access to the Yahoo email as it has been replaced.
You need access to the email you set up, on the account you joined with, because that is where the 6 digit code is sent.
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i have access to the email but it is not receiving the code being sent by dropbox.
@UshUsh wrote:
i have access to the email but it is not receiving the code being sent by dropbox.
You will still need to contact support then via the link given initially using the email your account is set up with.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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