Unable to access my Dropbox account because the email I used for the account isn't active.

[rarab2]

I am unable to access important data in my Dropbox account because the email I used for the account has been deactivated, and I cannot receive the two-step verification codes. I have contacted my email service provider, and they confirmed that it is impossible to recover the email account. Is there anything I can do to regain access to my Dropbox account? I have tried recovery attempts three times, and now the account is locked, so I cannot make further attempts.

Thank you.

[Megan]

Hey @rarab2, let's jump right into this! 

I'd like to clarify if you're talking about our multi-factor authentication or about our one-time security code.

Let me know more, and we'll take it from there!

[rarab2]

It's a secondary authentication issue. Because I know the email and password of the account, but it requires secondary authentication, but I can't get the mail with the deleted email.

[Mark]

If you do not have access to the email its unlikely you can do so: https://help.dropbox.com/account-access/lost-email-access

However, you need to contact Dropbox support via www.dropbox.com/support while not logged in that even includes here. Its usually easier to use an incognito window. 

[Megan]

I see, @rarab2!

Based on everything you mentioned, and especially because you mentioned the email access, it sounds like this has to do with our one-time security code. 

I'd most likely require to check some account-specific info so I suggest we switch to email in order for us to have a closer look together. What do you think? 

[rarab2]

Please help me with anything. I have to make use of important data. Thank you.

[Walter]

Hey @rarab2 - would it be OK if we sent you an email to have a further look into this?

Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

[rarab2]

Please contact me at this profile email address, thank you.

[Nancy]

@rarab2, please reply to my email, when you get the chance. We’ll take it from there.