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rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
2 months ago

I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it ...
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rajeshdpujara's avatar
rajeshdpujara
Helpful | Level 5
Hello All ,
My Dropbox basic account is not opening since last 3 days.
I was using gmail id.
I tried to open with google account and new Dropbox account got generated and now I am not able to access previous Dropbox account in which my 2 Gb data is there.
I had asked this query previously as well but didn’t get exact solution as my account is basic and I am not able to write any email to Dropbox support.
Pl help.
Thanks in advance
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi again, rajeshdpujara. What I’d like you to do next is to open an incognito window on your browser and go to https://www.dropbox.com/support/sign-in-issues WITHOUT being signed in to ANY Dropbox account.

 

If you do this, you should be able to select an issue from the drop-down menu and follow the rest of the prompts to log your ticket. Even if you have a Basic account, you can still log a ticket this way.

  • rajeshdpujara's avatar
    rajeshdpujara
    Helpful | Level 5
    2 months ago

    Hey Nancy,

    That really worked.. Happy that i could raise ticket at least.

    Now, waiting for their response. Lets see ..

    Thanks a lot.. Will update you accordingly..

    Best Regards

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