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KCK12's avatar
KCK12
New member | Level 2
3 months ago

I don't have access to my old phone number and email address. How to get into my account?

Old phone number and email address no access to. How do I get in my account? My only options are sending code and help with something else…

Account Access
Account Settings
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey KCK12, let's jump right into this! 

     

    Just to make sure we're on the same page here: are you referring to our 2FA or our 6-digit security-code? 

     

    Let me know more, and we'll take it from there! 

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