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Re: I don't have access to my email to receive the 6 digit code. Can I receive it in another way?

I don't have access to my email to receive the 6 digit code. Can I receive it in another way?

zgediko
New member | Level 2

I don't have access to the email address I use to login to dropbox. I know my password. BUt I can't get the access code because I don't have access to my email address. May I get the code in any other way? I need help!!!!!

3 Replies 3

Hannah
Dropbox Staff

Hey @zgediko, thanks for reaching out to the Dropbox Community.

 

Do you perhaps have any devices linked to that account, @zgediko

 

The security code should have gone to those as well, as a notification.

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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zgediko
New member | Level 2

I have the desktop on my apple MacBook which I don't use anymore

Hannah
Dropbox Staff

If you have access to it, I'd suggest checking it out.

 

Otherwise, you can contact our support team directly, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. Choose your issue type and fill out the rest of the form.
  3. Click "submit".

 

Once you have it, please send us your ticket number here as well!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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