My account was disabled for inactivity, even though I've been using it every day.

Heirloom

Hi Community,

I have two Dropbox accounts and Dropbox just totally deleted one of them due to "inactivity" I use it every single day and have had it for 10 years. I can't find a phone number to call. Freaking out. I have years of pics and all my files in that account. Has anyone every had this happen to them? If so, how did you get it resolved?

Mark

How do you know it was removed for inactivity? That doesn't happen to accounts that are used frequently - it takes 12 months of no use to be removed.

What is the exact error you get when trying to log in

@Heirloom wrote:

I can't find a phone number to call.

There is no inbound phone support so please dont call any numbers you find online - they are fake.

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Helen DBX

Hello @Heirloom

Helen from Dropbox here. Thanks for reaching out about this.

To explain the situation and to help you with this issue will require some account-specific info that would be wise not to share publicly.

Could you please email us about this via: http://www.dropbox.com/support

We look forward to assisting you further there.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

My account was disabled for inactivity, even though I've been using it every day.

My account was disabled for inactivity, even though I've been using it every day.

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