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mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,   I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
Dropbox Passwords
iOS
Mobile
Mobile App
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi mushanga ,

 

Thanks for reaching out to us. 

 

Quick question are you only using the app on this phone? Or have you used it on other phones too . 

 

Just trying to get a better idea to help you out.

mushanga's avatar
mushanga
Explorer | Level 3
2 months ago

Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

 

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

     

    Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

    • mushanga's avatar
      mushanga
      Explorer | Level 3
      2 months ago

      Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.

       

      I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?

       

      Thanks

      • mushanga's avatar
        mushanga
        Explorer | Level 3
        2 months ago

        I think I have resolved the issue - I noticed I was using the Passwords browser extension on a 3rd device (MacBook Air) in both Safari and Chrome browsers. I have removed those entries and can now use the Passwords app on my iPhone.

         

        My question is - does each browser sign-in count as a single device? Or does signing into multiple browsers on one device still count as one device? If the latter, shouldn't I be able to use my Mac Studio, iPhone and MacBook Air all at the same time as this does not exceed the 3 devices maximum limit?

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