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abueljebain's avatar
abueljebain
Explorer | Level 3
12 months ago

I can't access my dropbox. The email is no longer active. How can I access dropbox

I can't access my dropbox. The email is no longer active. How can I access dropbox
Account Access
Account Security
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi abueljebain 

 

I'm afraid maher1982 is almost certainly right - it is in the Dropbox help centre files that without access to email its pretty certain you cannot gain access again. See here for that document. 

 

You can try and contact support at www.dropbox.com/support but do not hold your breath I'm afraid

abueljebain's avatar
abueljebain
Explorer | Level 3
12 months ago

So, all 9 GB since 2008 is gone? 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago
    abueljebain wrote:

    So, all 9 GB since 2008 is gone? 

    Quite possibly unless you can get access to the email etc. again. 

     

    Note as well that if you dont/havent logged in for over 12 months the account is also removed for inactivity.

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