Security and Permissions
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Hello,
I have the following problem.
My Dropbox Plus account is linked to an email address that no longer exists because it was changed.
When logging in, the code is sent to this old email address, which I can no longer access.
You can bypass this with the code by clicking "Having trouble receiving a code?", but unfortunately, this doesn't work for me.
How can I log in without a code so I can change my email?
Thanks in advance!
In that case, may we reach out via email to have a further look internally @Blu3?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Blu3! I just emailed you, so we'll continue investigating your issue there. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Dear Hannah,
I have the exact same problem as @Blu3 is talking about. Yould you please help me, too.
Hey @DropsterG, sorry to hear that.
Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code?
As for you @lerakut, reply times are a bit different over email, but I did send you an update, so we'll be continuing there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Hannah , yes: I already checked that. No success.
Thanks for checking, @DropsterG. Can we log a ticket for you to this email address?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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@Nancy : yes, please!
Hey @DropsterG, I just sent you an email!
I'll be happy to see you there! ☺️
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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