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lerakut's avatar
lerakut
Explorer | Level 4
2 months ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
Account Access
Account Security
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey lerakut! Welcome aboard our forum. 

 

Are there any other devices that may still be logged in to your Dropbox account? If yes, you can go ahead and check their notifications; the one-time code may have been sent there, as well. 

 

If not, can we open a ticket for you to the email address you see here? Can you access it directly? 

 

Let me know.

lerakut's avatar
lerakut
Explorer | Level 4
2 months ago
Hello,

thank you for your response. Unfortunately, it still doesn't work. And when I click the link, I'm prompted again to enter a code, which is sent to the email address I can't access. How can I log in without the code, or is there a way to change the email associated with my account without logging in?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I'm afraid neither of these options is possible, lerakut. 

     

    You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

    • lerakut's avatar
      lerakut
      Explorer | Level 4
      2 months ago
      Hello, yes I can access that adresse.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks, lerakut!

         

        I just sent you an email to that address, so we'll continue there.

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