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Forum Discussion

lindaduck's avatar
lindaduck
New member | Level 2
3 months ago

I can't access a Dropbox account due to not getting any emails

I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email ...
Account Access
Dropbox Passwords
emails
Security
  • Jay's avatar
    Jay
    3 months ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

lindaduck's avatar
lindaduck
New member | Level 2

I've been there, done that.  Still no solution from either Dropbox or the email provider. So I am continuing to be billed for information I can no longer access.

  • lindaduck's avatar
    lindaduck
    New member | Level 2
    3 months ago

    #24274256

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi Linda,

         

        It looks like our support team was able to assist you in resolving your account access problem. Please let us know if there's anything else we can do!

         

        Thanks,

        Ben

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