How can I be removed from the Business team I accidentally joined?

[KerryAbr]

hi, I was invited to join a dropbox team & when i did, my account was cancelled & now falls under the team i was invited to.  How do i reverse this?  I need my initial plus account reinstated.  does the person who invited me to their team need to remove me from their account?

[Mark · Accepted solution]

Yes, the person who invited you to the Team needs to remove you from the Team - NOT delete! If they delete it you will loose everything. 

[KerryAbr]

thanks Mark, my plus account was cancelled & I was refunded. If I'm removed from the other account, where will my dropbox be?  I can't risk losing anything. Do i need to reinstate my plus account first?

[Nancy]

Hope it’s alright to jump in here, @KerryAbr! Since you’ve already received a pro-rated refund for your previous subscription, then your Dropbox account will go back to a free Basic plan upon your removal from the Business team. 

Rest assured though that no data will be deleted or removed from it. The only thing that may happen if you go over-quota is that you won't be able to add more files to your account and syncing will pause on your linked devices for the time being. You can re-upgrade your account though back to Plus after that, and it should be like it was before.

[Nepsa]

Did this work for you? I have the same issue, and I'm worried about losing my files. Once you had the basic account were you able to upgrade in order to access everything? Thanks!

[Rich]

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@Nepsa wrote:

I have the same issue, and I'm worried about losing my files. Once you had the basic account were you able to upgrade in order to access everything?

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You won't lose any files as long as the team admin converts your account back to an individual account. Once done, you'll be back to an individual Basic account and you can resubscribe if you previously had a paid subscription.

You also never lose access to your files, even if you're over quota as a result of being on a Basic account. You just won't be able to sync until you're back below your quota.