We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Fiasco's avatar
Fiasco
New member | Level 2
2 months ago

How can I access a Dropbox account tied to a dead email?

I began working with Dropbox 3-4 years ago, using a Cox email account. 2 years ago I upgraded to Plus. Last year we dropped our Cox internet for AT&T, but I failed to change my Dropbox email address....
Account Access
Account Security
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Fiasco, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

  • Fiasco's avatar
    Fiasco
    New member | Level 2
    2 months ago

    Thanks, Jay.

     

    ID #24244155

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the details, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!