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Forum Discussion
HELP! Mistyped email address
Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that. I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.
Megan
Dropbox Staff
Dropbox StaffHi Z1, welcome to our Community!
Since you have access to your account online, can you try to change the email address?
You can do this from your account's General tab, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and password and you should receive an email to verify your email address to your (correct) email's inbox.
Let me know if that doesn't work for you and we'll take it from there.
Hi Megan!
There is no "update email address" button. It says:
"Verify your email addressVerify your email address at x@xx.xx to share folders and ensure your account can be recovered."I tried to send an email, hoping it will give me an updating option, but it just sent it to this (non-existent) email address, and that's all. 😞 I can't change it in this way. Can I change it somewhere else?- Nancy
Hey again, Z11!
If there's a typo in your email domain, I'm afraid there won't be much our team can do.
However, it's definitely a good thing that you still have access to this Dropbox account. Are you currently logged in to a desktop app?
If yes, you can download your files from Dropbox instead/copy them to another location on your computer and transfer them to a second Dropbox account under your correct email address. If you also have a large amount of data on Dropbox, you can upgrade that second account instead by inserting your billing info there.
SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.
- Hannah
Hey SnowBlue, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?
If it's the one with the typo, it would make sense that you didn't receive a confirmation email.
If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?
