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Forum Discussion
Free team disbanded by Dropbox
Hi Team,
Can someone please help with an email I received as below? Not sure what it all means
The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ??? Limited groups have been deleted. Your account has been converted to a personal Dropbox plan.
Reason I ask is that we had a colleague that left our company under bad terms.
Many thanks in advance.
- Jay
Dropbox Staff
Hi MikeMp3, thanks for bringing this to our attention.
Recently, support for free teams has ended, so most likely your free team was disbanded due to this reason.
Your account hasn't been affected in any way, so you should still be able to use it.
If you need any further assistance, please let me know!Hi Jay,
Hope you are well and safe!
We had a paid subscription so just a little worried someone is accessing our files?
Many thanks for your quick response .
Have a great day and keep your head down.
Kind regards.
MikeMp3.
- JayIt sounds like the payment for the team wasn't renewed, hence why it has reverted to a personal account.
Were you the user who paid for the upgrade or was it another user?
I also received this message about my team being disbanded and that my new account has been converted to a personal Dropbox plan. I do not see my files in my folder.
Hello,
I literally just received this message & I am terrified that I won't be able to retrieve the data that was stored in dropbox & on my C drive which was also dropbox. See the message below:
PLEASE HELP
Hi Kira, The GEDF, Inc. team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all GEDF, Inc. groups have been deleted. Your account has been converted to a personal Dropbox plan.
I also just received an email notification that our team has been disbanded. The linked article says we should have received a notification to take appropriate action 30 days ago, but that was never received. I don't know why DropBox would take such an extreme action like this without properly giving notice, and now I'm also concerned that our data is gone. Please advise.
I just received an email from dropbox saying that my ex was disbanded by dropbox. i currently have a restraining order on him and I need to contact dropbox. Does anyone have a phone number for customer service?
- Mark
Super User II
It was almost certainly disbanded due to https://help.dropbox.com/teams-admins/team-member/free-teams-overview. It is nothing to do with the restraining order.
This is simply Dropbox unlinking and closing Teams which are free. Nothing else.
In terms of phone support unless you are a paid business user there isnt any (and if you were you'd not be getting this message as its only free accounts impacted).
I have two Dropbox (DB) accounts - one personal and one business, both set up with separate email accounts and passwords. Last night, without warning, I received an email from DB stating that my business team had been disbanded by DB, the team's folders were converted to shared folders, and all of my business groups were deleted and converted to a personal DB plan. This morning I received a text box on my desktop screen stating that my business DB account was removed from my computer because my accounts were unlinked, but that my files were not deleted. There was not any information on how to link the accounts or the opportunity to do so. This all came without any warning or notification of a change, or the option to link accounts.
Now I find that:
- Through the DB icon/app on my desktop, I no longer have access to my business DB, but I can access my personal DB there. Same with the DB icon/app on my phone.
- I do have access to my business DB on my laptop, through the app/icon, but I cannot access my personal DB there.
Yesterday I could easily access both accounts from all of my devices and copy and paste documents as needed between them. Today I have no way of copying and pasting documents between the two separate accounts. I have no idea how to get documents from one account to the other now. I realize I can access both accounts by going to Dropbox.com, but to constantly have to download all of the documents I need, make changes, and then somehow upload the files back into the same or a different DB account while also logging out of one account and into another is a time blackhole!
I use DB every day, but I am not computer or tech savvy. Any wisdom from this group is greatly appreciated.
- Mark
Hi At_Altitude
There is now no way to link the two accounts on one desktop account unless one is a paid for Business plan. Multiple emails have gone out about this over the past few months with info showing at https://help.dropbox.com/teams-admins/team-member/free-teams-overview
Thank you, Mark. I found the email...unfortunately it was in with the 10+ emails I get a day from DB and I missed it.
My business account was unlinked from my personal account and I do not have access to the business email anymore. I should have changed earlier but failed to do so.
How do I access that account now?
I also do not remember the password as I would switch automatically on my computer, but my files are gone.
- Mark
Without access to the email there is no way to regain access to an account I'm afraid if you cannot remember the password etc.
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
HOWEVER you should be able to still log in with the email and password as that info hasnt changed - all that has is the linking of the two accounts
When were we going to be informed about that?
The account is disconnected overnight and now all my data is gone?
My Personal account was a PLUS plan and was connected to my Team account. When Teams was disbanded on me today, my Personal account was knocked down to Basic. When I look at my account, it shows Current Plan as Basic, but right below that is shows "Personal Dropbox space Using 166 GB of 2.01 TB" Can anyone tell me what's going on?
In response to
"My Personal account was a PLUS plan and was connected to my Team account. When Teams was disbanded on me today, my Personal account was knocked down to Basic. When I look at my account, it shows Current Plan as Basic, but right below that is shows "Personal Dropbox space Using 166 GB of 2.01 TB" Can anyone tell me what's going on?"
.....
Yep, I've seen this happen before. Our club uses (soon to be used) the free teams and I had one club member that purchased Pro for themselves, only to find that when they did the purchase it was done whilst the accounts were linked and the account that the purchase was then recorded against was the teams account giving just that account in teams the benefit of pro.
We learnt the lesson and always de-linked before purchasing the pro license and then re-linking, never found a way to fix the one that was wrong though.
This used to be a work-around in Teams too. You could remove an account from the team, purchase pro license just for that account, and add the account back to teams resulting in that one account having the space needed without going full business.
Well from what I can see Teams is no more? however, I do have paid Personal Plus, was Business Teams albeit free one I think.
Now, having two computers here, now shows my personal account on one with no teams, and the other has the teams account and no personal. Talk about confused.
- Mark
They've been unlinked so Teams wont work anymore. It means unless you are a paid Business user you cannot connect two accounts together and so can only have one on each computer at a time.
I have two accounts, a personal and a business. Both free.
Now I got this message: Business Dropbox removed Your buiness Dropbox account was removed from this computer because your accounts were unliked. Your files have not been deleted.
So. My Business Dropbox is gone from my computer. I have tried to link them again (Settings>General>Link accounts) but though I enter my mail and password, nothing happens.
Anyone who can help?
- Mark
I'm afraid this is correct. Dropbox no longer supports the linking of free Dropbox accounts. If you want to link both accounts on your computer one needs to become a paid for Business account:
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
Thanks for your explanation, just to adjust.
Several years ago I was invited to try a 2-gig version of the Business Plan. I continued to use my original Personal Plan as well as the new Business Plan.
Several years later I started a new part-time job, where I convinced my boss and his secretary to become Dropbox subscribers.
Half a year later they were running out of space (because they never clean anything up or make archives on other media or devices. They signed up for a Family Plan for the three of us. The secretary is the admin for the Family Plan.
I put the business plan files in the family plan.
This evening I received a message that my business plan has been disbanded.
I can't get back into the Family Plan. I went through my old email and found the original invitation, but it's no good any more.
I can't remember very clearly which email address was the userID for what -- but I have some good guesses.
I think I need you guys to relink for a couple of days and give me instructions for getting back into the Family Plan. I only knew how to do that when using the linking feature.
HELP! If you email me directly, I can give you my two dropbox accounts, and the address for the admin of the family plan. PLEASE HELP!
Good morning from Thailand. I've received E-mail that inform me about my team has been disbanded . I have a few questions about this.
1.I've never received any warning e-mail from Dropbox before, there's 2 persons in my team that can access my account, so if i've received nothing, it's mean this warning email has been sent to another, right?
2.If i want to restore my team, what i should do for this? Thank you. My teams' name is Na Ha Thai.- Mark
Multiple emails have been sent to every Team owner so not sure where they've gone. This has the info on it https://help.dropbox.com/teams-admins/team-member/free-teams-overview
And to reset up the Team you need to pay as a Business user from www.dropbox.com/plans OR just use Shared folders instead.
- Mark
I'm afraid there is no way now to relink the accounts. You need to log in to the account via the email you had or used - and without that there is no way to do it. Dropbox arent able to look up the records I'm afraid as they dont exist.
Have you tried searching emails for no-reply@dropbox.com ? Would somebody else on the Team have it?
PLEASE PLEASE PLEASE - I RECEIVED NO NOTIFICATION THAT MY DROPBOX WAS BEING DELETED! IT WAS NOT A BUSINESS ACCOUNT IT WAS MY PRIVATE FAMILY PHOTOS - I DID NOT SET IT UP AS A TEAM, BUT CLEARLY IT WAS. IT HAS ALL MY CHILD'S BABY PHOTOS, PERSONAL PHOTOS AND EVERYTHING FROM THE PAST 10 YEARS OF HIS LIFE PLEASE PLEASE TELL ME HOW I CAN GET THEM BACK! WHAT DO I NEED TO DO? I AM IN AUSTRALIA. PLLEEEEEEEEEEEEEASE i'M BEGGING YOU TO GET BACK TO ME ASAP AND TELL ME HOW I CAN GET THEM BACK. I AM SITTING HERE IN TEARS THANK YOU. My email to the account is [personal information removed per the Community's Guidelines] Leanne
- Mark
Dropbox hasnt deleted it if it was a free team. It has simply unlinked them from the other account you have. See https://help.dropbox.com/teams-admins/team-member/free-teams-overview
To get in all you need to do is log on to that account via the website (possibly use an Incognito / private browser window) with the other accounts username and password.
Hi Experts,
Our users are using dropbox for sharing files between them (not confirmed about plan it was free or paid).
Today all our dropbox user got this email please guide what does it mean what we need to do ?
- Mark
Hi osamamansoor
This has happened: https://help.dropbox.com/teams-admins/team-member/free-teams-overview
