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MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi MikeMp3, thanks for bringing this to our attention.

Recently, support for free teams has ended, so most likely your free team was disbanded due to this reason.

Your account hasn't been affected in any way, so you should still be able to use it.

If you need any further assistance, please let me know!
MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Hi Jay,

Hope you are well and safe!

We had a paid subscription so just a little worried someone is accessing our files?

Many thanks for your quick response .

 

Have a great day and keep your head down. 

Kind regards.

MikeMp3.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    It sounds like the payment for the team wasn't renewed, hence why it has reverted to a personal account. 

    Were you the user who paid for the upgrade or was it another user?
    • theschwanke's avatar
      theschwanke
      Explorer | Level 4
      3 years ago

      Hi i also just got this email two days ago: "B Art  Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?!  I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi theschwanke, you should have received an email regarding the ending of support for free teams.

        Were you the admin of the free team, or a member of the team instead?

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