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Muratmurat's avatar
Muratmurat
Explorer | Level 3
6 months ago

Devre disi - I cannot get the code to access my account

Merhaba dropbox erişim kodu alamiyorum adıma olan dropbox devre disi bırakılmış yardıma ihtiyacım var
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Merhaba Muratmurat, Dropbox Topluluğuna ulaştığınız için teşekkürler.

     

    Konuyla ilgili bize biraz daha bilgi verebilir misiniz?

     

    Dropbox hesabınızın devre dışı bırakıldığını mı kastediyorsunuz?

     

    Hangi kodu alamıyorsunuz?

     

    Oturum açmaya çalıştığınızda gördüğünüz şeyin ekran görüntüsünü bize gönderebilirseniz bu gerçekten yararlı olacaktır.

     

    Şimdiden teşekkürler.

     

    -----------

     

    Hey Muratmurat, thanks for reaching out to the Dropbox Community.

     

    Can you give us a bit more info on the issue?

     

    Do you mean that your Dropbox account is disabled?

     

    Which code are you not receiving?

     

    If you can send us a screenshot of what you see, when you try to sign in, that would be really helpful.

     

    Thanks in advance.

    • Muratmurat's avatar
      Muratmurat
      Explorer | Level 3
      Hello, I do not receive a password to my hotmail, I cannot open Dropbox.
      • Rogaa's avatar
        Rogaa
        Helpful | Level 5
        Hi MuratMurat,

        Are you trying to reset your Dropbox password , or you know the password but it still asks for a 6-digit code sent to your hotmail and you didn’t see the codes coming in? Did you try checking your junk files and spam folders as well?

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