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judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey judymurphy, if with Walter's link you're taken to the https://www.dropbox.com/support page, you should be able to scroll down a bit on that page and then click on "can't sign in?", to be able to submit the help request form.

 

Just make sure you're not signed in to any Dropbox account, when opening this page.

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Hi Hannah

Sorry, there is still no form to contact support.

1. I was not logged in to any drop box account at the time

2. I clicked on 'I can't log in'

3 There is no hyperlink on "Still can’t sign in? Contact support.'

So I am still at a loss.

Judy

See the attached screenshot

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, may we reach out via email from our end to have a further look internally judymurphy?

    • judymurphy's avatar
      judymurphy
      Explorer | Level 3
      2 years ago

      Hi Walter,

      That will be most helpful. Thank you!

      Judy

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries judymurphy 

         

        I just reached out to the email address that's associated with your profile here, on our Community, so please have a look at your inbox and we'll take it from there.

         

        Cheers!

    • judymurphy's avatar
      judymurphy
      Explorer | Level 3
      2 years ago

      Hi Walter,

      I emailed an answer a few days ago and have not yet received a reply.

      Can you help me please?

      Many thannks

      judy

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the nudge on this judymurphy 

         

        I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

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