The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey judymurphy, sorry to hear you're having issues with this.

 

May I ask if the owner of the email address that's associated with the Dropbox account in question has checked their email's junk/spam folder as well?

 

If they did and still can't find the email with the code, you can reach out to our support team for further assistance through this form.

 

Just make sure to use an incognito window and fill out all the relevant information.

 

If you end up doing this and get a ticket ID from our system, feel free to share it with us here so that we can look it up in our stem as well.

 

I hope this helps! 

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Hi Walter

 

I've just clicked your hyperlink for the form. It doesn't open to a form, just to a bot chat or community - https://www.dropbox.com/support

Was I supposed to be taken elsewhere?

Many thanks

Judy

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey judymurphy, if with Walter's link you're taken to the https://www.dropbox.com/support page, you should be able to scroll down a bit on that page and then click on "can't sign in?", to be able to submit the help request form.

     

    Just make sure you're not signed in to any Dropbox account, when opening this page.

    • judymurphy's avatar
      judymurphy
      Explorer | Level 3
      2 years ago

      Hi Hannah

      Sorry, there is still no form to contact support.

      1. I was not logged in to any drop box account at the time

      2. I clicked on 'I can't log in'

      3 There is no hyperlink on "Still can’t sign in? Contact support.'

      So I am still at a loss.

      Judy

      See the attached screenshot

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        In that case, may we reach out via email from our end to have a further look internally judymurphy?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!