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Boatanic's avatar
Boatanic
Explorer | Level 3
2 months ago

Can we get faster support about a customer's deleted account?

A customer with a business plan are unable to log in, or even access the support, due to a "deleted account", and will have to wait 1-2 business days for a answer from support... are there no quicker...
Account Access
Boatanic's avatar
Boatanic
Explorer | Level 3

We have now been waiting since 18 sep. 2024 1:26 fm GMT−7 when we filed the initial support request for the hacked and deleted business account with 14 paying business users (more than 2000 euro annualy). We got an initial response on 18 sep. 2024 12:21 em GMT−7, which we responded to, but have not heard back from the support team since.

Is this in line with dropbox support policy?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi again, Boatanic. From what I can see, our support agent just replied to the ticket, so you can let your customer know, as well.

  • Boatanic's avatar
    Boatanic
    Explorer | Level 3
    2 months ago
    Thank you Nancy, yes.
    We got detailed account questions to answer and we have responded.
    Thank you for your assistance!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    No problem, Boatanic! Glad everything is sorted now.

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