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alexmdesign's avatar
alexmdesign
New member | Level 2
2 years ago
Solved

Please refresh the page or contact customer support when trying to upgrade.

I am having issues purchasing a plan. I have attached a screenshot of the error: Something went wrong. Please refresh the page or contact customer support. I need to purchase a plan as soon as possible.
 
I tried on multiple computers, and in Incognito. How can this be resolved? Thank you for your help.
 
desktop
Microsoft Office
sync
  • Здравко's avatar
    Здравко
    4 years ago

    Hi Claudio N.1 ,

    Actually, you can't. Dropbox disabled symlink follow up for a long time already. When you use shared link to access some symbolic link you are accessing the symbolic link itself, not the pointed content! In case everything is in sync, as on your Mac, the symbolic link works as usual (there are both - link and pointed file, in sync).

    Hope this clarifies matter.

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  • NataliDex's avatar
    NataliDex
    Explorer | Level 3
    3 years ago

    They only got the message, person didn't want to unzip file they deleted it in fear of Virus/Trojan

    Dropbox link I share is an instant download, meaning when they click it starts auto download ( I add 1 instead of 0 at the end been doingthis for years )

    I run the VirusTotal right away on that file and I posted and share it with the client to make him sure that nothing is in there that might harm PC 

    https://www.virustotal.com/gui/file/633af1bc2bdcecb5d4245e9f66b6c453cb9bff1f321669a06ad19eedf884f4f3/detection

     

    But today I got another client saying that their Windows defender triggered a virus, when they tried to download from Dropbox and I run Virustotal again and it was clean.

     

    I also scanned my PC with Malwarebyte, and with Deep virus scan and nothing came up, it's just worried me why it would trigger when they insta downloaded so i asked some ppl to check it out and no one had any issues with download, so not sure why it triggeres Virus security.

     

    Just to say this is happening only when it's instant download, when person opens link to Dropbox and then download they don't get any warnings. 

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi NataliDex, sorry to jump in here, but I just wanted to mention that this looks more like a Windows issue, rather than a Dropbox one. 

       

      You could try having your clients try another browser, but if this persists, you'll need to reach out to Microsoft for further assistance. 

       

      I hope this helps!

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I am having issues purchasing a plan. I have attached a screenshot of the error: Something went wrong. Please refresh the page or contact customer support. I need to purchase a plan as soon as possible.
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I tried on multiple computers, and in Incognito. How can this be resolved? Thank you for your help.
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I am having issues purchasing a plan. I have attached a screenshot of the error: Something went wrong. Please refresh the page or contact customer support. I need to purchase a plan as soon as possible.
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I tried on multiple computers, and in Incognito. How can this be resolved? Thank you for your help.
\n
 
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Please refresh the page or contact customer support when trying to upgrade.","moderationData":{"__ref":"ModerationData:moderation_data:742501"},"body":"

Hey alexmdesign, I'd be happy to help with that!

\n

 

\n

Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

\n

 

\n

How about with a different card or PayPal, if that's a possibility?

\n

 

\n

Keep me posted, and we'll take it from there!

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Hi Megan! Yes, I have tried in multiple different browsers and several different computers. PayPal does not work either. The purchase button is greyed out and not loading because of the error.

 

Previously, I had a free trial through Apple. That has been cancelled by Dropbox Support, as I wanted to pay with my card. But now I cannot pay at all, even though I am ready to purchase 😞

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No need to worry, we'll figure it out together alexmdesign! 

\n

 

\n

Can I send you an email, in order for us to have a closer look into this? 

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Hi Megan! I figured it out. I had Apple remove my subscription completely. (it was still going as a \"free trial\" even though Dropbox cancelled it on the website). It now allowed me to purchase a new plan. I hope this can help others with the same issue – cancel through Apple.

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