Can we get faster support about a customer's deleted account?

[Boatanic]

A customer with a business plan are unable to log in, or even access the support, due to a "deleted account", and will have to wait 1-2 business days for a answer from support... are there no quicker way to talk about account problems with dropbox?

Best regards,

Robin

[Nancy]

Hi @Boatanic, and thanks for your post. 

Do you have the ticket number from their support request, by any chance?

Let me know.

[Boatanic]

Hi Nancy, thanks.
As the account was deleted they cannot reach support, it is not possible to log in. How can we go forward?

[Boatanic]

Hi again Nancy, I learned they got a ticket number after all: #24263509

Sorry, my mistake. 

[Nancy]

No worries, @Boatanic. I’ve located the ticket in our system and left an internal note, so that our team may get back to your customer as soon as possible.

[Boatanic]

Thank you Nancy, much appreciated!
Best regards,
Robin