We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Boatanic's avatar
Boatanic
Explorer | Level 3
2 months ago

Can we get faster support about a customer's deleted account?

A customer with a business plan are unable to log in, or even access the support, due to a "deleted account", and will have to wait 1-2 business days for a answer from support... are there no quicker...
Account Access
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Boatanic, and thanks for your post. 

 

Do you have the ticket number from their support request, by any chance?

 

Let me know.

Boatanic's avatar
Boatanic
Explorer | Level 3
2 months ago
Hi Nancy, thanks.
As the account was deleted they cannot reach support, it is not possible to log in. How can we go forward?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!