Can't log in "Previous sign-in interrupted" error

[CaptainPablo]

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

[Hannah]

Hey @KevinOff, I'm glad you were able to figure this out and resolve it.

I will make sure to pass your feedback along to our team about the wording of the error.

If you need anything else, please let us know.

Have a great weekend!

[Maddux]

I am not able to sign to Dropbox.

I have migrated to a new laptop (WIN 11) and once I have installed the app and logged in successfully, a warning message prompts to me saying that a previous sign in is interrupted. I also have read two related articles in this community forum but none of the suggested actions works for me.

Thank you for the support.

[Megan]

Hi there @Maddux, sorry to hear you're having issues with this.

Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?

Can you also clarify if you’ve tried our offline installer, as well?

A screenshot of the exact error you're getting would also help!

Let me know more!

[Maddux]

Hi Megan, thanks for your response.

I just verfied that one 1 device is connected to my account. Also, I tried the offline installer with no success.

[Nadav1]

Hello,

I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).

It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:

"Previous sign in interrupted. Please try again"

I have tried multiple times, uninstall the program and re-install it.

I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.

I have tried to download what is referred to as "offline installer" but it is the same.

What to do?

[Maddux]

Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

I just followed instructions and somehow it worked.

Regards.

[Hannah]

Hey @Nadav1, sorry to see you're having this issue.

Can you check @Maddux's workaround above, to see if it helps you as well?

[Nadav1]

Hi Hannah,

No, it does not help.

The 'Connect a computer' option on the app just linking to the download of the desktop software.

I still cannot connect to Dropbox on my new laptop.

[Nadav1]

The IT guy of my company managed to solve it.

He deleted some of the devices that were connected to my account, after which, it was able to log in to Dropbox on my new laptop.

[Megan]

Awesome news @Nadav1 & @Sbigger09 

See you around in our Community!