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Forum Discussion
Can't log in "Previous sign-in interrupted" error
As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
RESOLVED, but not by dint of any of the suggestions from tier 2 support, none of which worked.
Either as default setting, or a security setting the initial DropBox consultant had me set on my business account when we migrated to DropBox, my staff were restricted to one device connected to Dropbox. Since my secretary was still using her current computer with Dropbox access while I was configuring the new replacement, the replacement PC was a second computer - hence, Dropbox created a login loop and rejected the new PC as exceeding the limit. The problem had nothing to do with browsers, caches, firewalls, proxies, VPNs, or Wi-fi connections, as per Support's suggestion. In retrospect, I respectfully suggest they should have known to tell me about that simple possible reason for a rejected login: too many devices.
SOLUTION: As the Dropbox administrator, I went to Settings and Security. I changed the employee's user account to allow 2 devices to be linked. That fixed it! Simple as that. Now, both are linked and updating. When I replace her old computer with the new, I can choose whether to leave both devices linked or delete one and restrict her to one device again.
For non-business users, with free accounts, this is the equivalent situation of trying to add a fourth device linked to Dropbox. You'll need to delete one device to add your new one to stay within the limit of three devices.
