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Forum Discussion

New member | Level 2

2 years ago

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
11 months ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Icon for Dropbox Staff rank

Dropbox Staff

Hey Thomas MMG! It’s my understanding that you’re seeing this on the desktop app, right?

If yes, can you please clarify what’s your current OS version, and if you’ve already tried any of the steps mentioned in this thread?

Explorer | Level 3

2 years ago

We are also facing this issue in both windows 10 & Windows 11 Workstations

Hannah
Dropbox Staff
2 years ago
Hey Syed, I checked your ticket again and it looks like the agent has requested permission to access specific info in your account, to investigate further.

If you've given them that permission, please let them know, so they can continue looking into the issue.
- Syed Rafay
  Explorer | Level 3
  2 years ago
  Hi .
  I have already given the permission Access , Still there is no Solution to our problems

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