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Can't log in "Previous sign-in interrupted" error
As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Thousands of users looking at this thread...obvious issue somewhere. Shame how poor the error messages are in the desktop app really.
I fixed in my case by installing with the *offline* 179.4.4917 installer. This is the release prior to August 2023 where this particular error message was first noted in the forums here. If any DB folks follow these threads, here's some advice no-charge:
For the Love of Your Deity put a human-readable log file on the app side so it's clear what is broken. "Previous Sign In Interrupted" helps no one and unnecessarily increasing load on your support staff for no good reason.Same here. Had to the *offline* 179.4.4917 installer with the "paste link code" in the installer to find out that the problem is the maximum number of allowed computers. "Previous Sign In Interrupted" makes no sense and nobody knew what this error message means.
Hi
Similar to Captain Pablo who raised an identical query, I am unable to install the Dropbox app on my new Macbook (13.5.2).
It is a work Dropbox account.
Have tried both Safari and Chrome.
Early access tab is set to "off".
Work IT is stumped.
Help please!
- Walter
Dropbox Staff
Hey CaptainPablo, sorry to hear about this.
Could you please clear your browser's cache or try another browser and let us know if you still get the same error?
If so, I'd appreciate a screenshot too.
Thanks!
I have the same error trying to add my work dropbox and then having them both show up in finder. I have had no problem with my old Mac Air, I just got a new MacBook pro and it won't let me sign into the work account. Chrome will allow it but it is still not showing up in Finder. Any ideas?
- Hannah
Sorry to see that, Deb R.
just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right?
At which step of the process does the error appear?
Can you close the Dropbox app and relaunch it, to see if that makes any difference?
Can you just ask your IT to fix this bug ???? isn't it simple?
- Megan
Hi there, Rohit Patel, let's jump right into this!
Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?
I just want to clarify if you're using our stable version, or a beta one that could be causing this.
Have you by any chance checked how many devices are currently linked to your Dropbox account?
Let me know more, and we'll take it from there!
Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
- Nancy
Hey Thomas MMG! It’s my understanding that you’re seeing this on the desktop app, right?
If yes, can you please clarify what’s your current OS version, and if you’ve already tried any of the steps mentioned in this thread?
We are also facing this issue in both windows 10 & Windows 11 Workstations
Hey all, I had the same issue.
I am a Dropbox admin and when looking into this user's profile, they had 5 activations/computers associated with their account. Once I removed one, (or more) I was successfully able to add the account and software on the new device and sync.
Hey ,
Michael
Thanks for the Message , but i did the same thing its not working
you removed the devices from Admin Panel or user account ?
Our company with 150 users is also having this error. Both Macs and PCs. Started about three weeks ago. I’ve got a ticket working with Dropbox support. Our company uses Dropbox as our “file server,” so not being able to have desktop sync is a real problem.
I am an admin on a Business account, our users setting up new workstations are having the exact same problem. “Previous sign-in interrupted” they have tried everything that has been suggested here with no success.
Hello,
I have a new Windows laptop. I have dowloaded Dropbox and I am trying to sign in to my buisenss account (I don't have any other account).
It opens the browser, I enter my company details, and when it goes back to the software, it can't sign in with the following Error message:
"Previous sign in interrupted. Please try again"
I have tried multiple times, uninstall the program and re-install it.
I have followed the threads here in the community and tried to clear the cache in the browser, as well as using different browsers.
I have tried to download what is referred to as "offline installer" but it is the same.
What to do?
Hi Hannah,
No, it does not help.
The 'Connect a computer' option on the app just linking to the download of the desktop software.
I still cannot connect to Dropbox on my new laptop.
Hello I've had dropbox for a while and loved it. I have a computer that I used for a while until I hit my device limit and signed out of Dropbox on it. When I tried opening up the desktop app again it took me to the login screen where my only options are "Sign in with Dropbox" which boots me to a browser login or "Create account". I hit the sign in option where it takes me to my chrome browser that I'm logged in, it says successfully logged in and return to desktop app. When I go back to the app though an error code says "Previous Sign In interrupted. Please try again". I've done that same two step process a couple dozen times before giving up and doing an uninstall and reinstallation of the dropbox app which takes me to the same app login screen and same process as before. I have done logins across multiple devices and never run into this issue before. Any help is appreciated!
- Nancy
Sorry to hear that, Paarthurnax.
Have you checked how many devices are currently linked to your Dropbox account? If you’re not sure how to do this, you can visit this page.
Is it possible you have more than 3 devices at the moment (computers and mobiles)?
I am a business user account 10 years, with mac pc's and have upgraded to os sonoma.
The dropbox app does not work, after 10 years I know my way around and have tried all the usual reinstalls, new user etc.
The help desk does has no idea or suggestions. I am getting desperate.
So I am looking to switch to microsoft cloud but before I do so can any one help?
Mike
- Mark
Super User II
You've not actually said why it isnt working and what the issue/s are @Mike C.45 ?
You click on the dropbox icon and it asks you to sign in through the browser, and continues to do so opening a new browser page each time, so the issue is the dropbox app seems not compatible with the OS. On my laptop when I updated to sonoma and the same issue. On the laptop I have reloaded the previous OS and all is fine,
I was having this issue and finally found a solution. I logged into my dropbox account on my phone, clicked on "Manage Devices" in the Account menu and deleted unneeded devices. I had 5, so I guess that was the limit set up by my admin. This allowed me to login without issue on the desktop app on a new Macbook Pro fresh install.
