Can't log in "Previous sign-in interrupted" error

[CaptainPablo]

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

[Nancy]

I’m sorry to hear this, @jkleinhoven. 

Can you send me the exact OS version of your computer?

Can you also clarify if you’ve tried our offline installer, as well?

[jkleinhoven]

MacOS 13.6

that offline installer is what I tried 10 times or so is giving me the error as stated in the Subject field

[igaming]

@Hannah where are we with this, please? Did you see my screenshots?

[Hannah]

Hey @igaming, I did see your screenshots, did you check the troubleshooting steps I provided above?

They seemed to help @johnnybrav0.

Make sure to try them as well, @jkleinhoven!

[igaming]

Hi @Hannah yes, I did try them and no, they didn't work.

Great that @johnnybrav0 is sorted but he's using a Windows machine and I'm using a Macbook.

[Nancy]

Hi again, @igaming. Can we log a ticket for you then, and send it over to this email address? 

Our support team can look into this on their end.

[igaming]

Hi @Nancy I already have a ticket open - number 22778315. Frustrating that it's taking so long to get this sorted. 

Not impressed with Dropbox CS, I'm afraid. Seems to move at a snail's pace. Why someone can't just call me to get this sorted I don't know. We pay a  fortune for Business Membership.

[Hannah]

Thanks for the ticket number, @igaming.

I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible.

Have a great week!

[Syed Rafay]

Dear Hannah.

We in our organization , are also facing the same issue which is a Previous Sign in Error , on our machines which are running windows 11 OS

Troubleshooting already done :

-Unlinked old Devices

- Turned off early access

- tried offline Installer

Please be informed that i have already raised a ticket Ticket #22771686 , but no solution till now .

[Hannah]

Hey @Syed Rafay, sorry to hear about this.

From what I can see from your ticket, the agent working on your case is waiting for your response.

Please make sure to check the email chain and get back to the agent, so they can assist you further.

Have a great day!