Many thanks in advance!
/Jörgen
","body@stringLength":"352","rawBody":"I have/had a Dropbox account connected to an email address at my previous employer. Since I have a new job, I no longer have access to that email account, which means I can't get the verification code that is sent out when I'm trying to log in to the Dropbox account. Is there a way to get around this?
Many thanks in advance!
/Jörgen
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"49","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-11-15T01:13:49.402-08:00","lastPublishTime":"2023-11-15T01:13:49.402-08:00","metrics":{"__typename":"MessageMetrics","views":2241},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:729718","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1814956":{"__typename":"User","id":"user:1814956","uid":1814956,"login":"macnutz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-19T14:06:49.173-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1814956"},"ModerationData:moderation_data:758549":{"__typename":"ModerationData","id":"moderation_data:758549","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:758549":{"__typename":"ForumReplyMessage","uid":758549,"id":"message:758549","revisionNum":1,"author":{"__ref":"User:user:1814956"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:729428"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:758549"},"body":"Hi Nancy, thank you very much for your response. I am just trying to work through your message to see how I can generate a ticket number. I am currently logged onto a new Dropbox account I opened yesterday so that I can contact someone because I cannot get into the other one!!! The code I am referring to is the one straight after you enter the email address and password. It sends a code to the email address on your account, and I cannot access it. All I need is for the email to be changed internally and I should? be back to normal?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-03-19T15:26:05.072-07:00","lastPublishTime":"2024-03-19T15:26:05.072-07:00","metrics":{"__typename":"MessageMetrics","views":689},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:758549","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc1ODU2Niw3NTg1NjY","node":{"__ref":"ForumReplyMessage:message:758566"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:758566":{"__typename":"ModerationData","id":"moderation_data:758566","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:758566":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:758566","revisionNum":1,"uid":758566,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:758549"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:758566"},"body":"macnutz, after you’ve managed to log into your old Dropbox account, you’d need to update the email address indeed to make sure this doesn’t happen again.
\n\n
As for your ticket, can you tell me where you’re having difficulty exactly? Did you open another browser where you’re not logged into any Dropbox account to submit it?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-19T16:46:33.677-07:00","lastPublishTime":"2024-03-19T16:46:33.677-07:00","metrics":{"__typename":"MessageMetrics","views":665},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:758566","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:758627":{"__typename":"ModerationData","id":"moderation_data:758627","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:758627":{"__typename":"ForumReplyMessage","uid":758627,"id":"message:758627","revisionNum":1,"author":{"__ref":"User:user:1766520"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:729428"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:758627"},"body":"Hi Nancy
Finally I'm picking up this issue with my Drop Box account again. Here is the ticket number I got from support yesterday: 23480121.
Can you help me further?
Kindly, Jörgen
Hey Jan_Jorgen, thanks for the nudge and the ticket number here.
\n\n
I have passed your comments along to the team that will handle your case and raised the priority of your ticket, so a member of our team will be replying to you the soonest possible.
\n\n
Thanks!
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